From planning to wrap-up, Concierge is the go-to solution that agencies trust to turn chaotic event communication into a calm, stress-free experience for you and your clients.
World-class agencies trust Concierge with their enterprise clients
Concierge is designed to turn what’s typically a stressful, chaotic process into a calm, hassle-free experience.
“Concierge was a huge success and was such a great way to communicate with our different groups on site… It was incredibly effective and we got great feedback on it.”
Each event has a dedicated texting hotline / phone number that you can publish on “Know Before You Go” documents. You can also set up auto-replies for frequently asked questions as well as canned replies for questions you are not permitted to answer.
You don’t need to give out your personal cell number and blur work and life boundaries. With Concierge, all communications happen through a dedicated event number, so your personal number stays, well, personal.
Concierge provides easy switching between client accounts, so you never have to worry about accidentally sending comms in the wrong account.
Your guests get all the benefits of an event app without the hassle of downloading or learning how to use new software. Everything happens through simple, intuitive messaging.
Say goodbye to noisy WhatsApp threads or group texts. Concierge streamlines communication into a single, organized platform that’s easy for your team to manage.
We don’t charge per seat. Your entire team can see and reply to guest conversations in one place, ensuring no message slips through the cracks, even if some team members aren’t on-site. You can assign inbound guest messages to specific team members so they can handle certain guests or request types.
We help your team plan and schedule all guest communications well before you go on-site, so when the event day arrives, the stress of last-minute messaging is a thing of the past.
Team members who aren’t on-site can still actively participate in managing guest communications.
Having to pay for one or two extra team members to sit behind your hospitality desk for the duration of the event adds up quickly. Concierge helps you run a digital hospitality desk so fewer people can support more guests—from anywhere.
Concierge is your agency’s secret weapon for event planning. Each element of your event, from venue selection and booking talent/entertainment to meals and gifts, is so thoughtful. Your communication deserves the same level of thought and care.
We help your team plan and schedule all guest communications well before you go on-site. This way, when things get hectic, you’ll have peace of mind knowing that key messages are already set to go out at the right time.
Our team takes care of the initial event setup, making sure everything is configured. We provide thorough group or one-to-one training, so everyone on your team feels confident and comfortable using the platform.
Drawing from our extensive event experience, we’ll share best practices for guest communication and texting.
While you focus on delivering an exceptional experience on the ground, Concierge’s got your back with real-time support.
We keep a close eye on all your communications and will alert you to any issues like invalid phone numbers or delivery failures. This proactive approach helps prevent small issues from becoming big headaches, ensuring your messages reach the right people at the right time.
Think of us as your “Air Traffic Control” for your event. Our team is on standby to provide live support whenever you need it, so you can stay focused on hosting your clients and their guests.
After your event wraps up, you can use Concierge to pull and analyze guest insights and pull key data and reports in minutes. You can see detailed custom reports that cover everything from the event templates you used to overall messaging statistics. These insights help you analyze the effectiveness of your communication strategy and showcase the value you delivered to your clients.
“Having you there supporting us throughout the event was incredibly helpful as our schedule kept changing.”
Haley
Event Manager
“Getting the texts during the event is reassurance to our guests that everything is organized… it’s right there on my phone.”
Tom
Event Manager
“Concierge was a huge success and was such a great way to communicate with our different groups on site… It was incredibly effective and we got great feedback on it.”
Naomi
Event Manager
“We got amazing feedback about the texts. It was super helpful, especially for coordinating departures.”
Kyler
Event Manager
“Concierge saved us a ton of time communicating the event schedule and logistics and enhanced the event experience for our guests. The Concierge team was on point with support throughout the event so we could stay focused on hosting.”
Max
Event Project Manager
“Concierge is so awesome and easy to use for all events. Being able to pre-schedule messages and separate attendees into different lists is a game changer! Guests love the reminders on location, timing, attire, and all other needed info in a quick text message. Will definitely use Concierge as a tool for all events and group trips moving forward!”
Danielle
Sr. Manager, Events & Hospitality
“We used Concierge to text with guests at our big summer meeting. Being able to schedule text messages in advance saved us a ton of time while on site at the event.”
Mark
Event Production Manager
“Concierge was a game changer for us with the quick communication to our attendees about things like updated travel due to weather and for collecting attendee survey responses.”
Carrie A.
Meeting & Events Partner
“I had such a great experience using the Concierge platform for our project... We had nothing but stellar reviews and compliments from all of our guests. We also appreciate your help during the hectic event!”
Courtney
Event Manager
“We used Concierge to communicate with all guests and hosts at our client’s annual golf tournament. The Concierge team was incredibly responsive and ensured we were prepared as we headed into our event. Guests expressed appreciation for the texting service and the ability to communicate with our team as schedules changed onsite.”
Liz
Senior Manager, Performance & Insights
“We use Concierge to text with attendees at our incentive trips and offsite events. Concierge helps us communicate beyond what we can do with event apps and the team is super responsive to our requests. I highly recommend Concierge for any corporate event team.”
Brad H
Associate Director, Commercial Services
Discover how Concierge can take the stress out of event communication and help your team level up your guest experience at your next event.
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