Product

Everything you need to support your guests on site.

Concierge provides a centralized channel for you to keep your guests informed.

Features

Platform Features

Everything you need to simplify your guest communication with texting.

Dedicated event phone number

No need to give out your personal number. Publish your event number on Know Before You Go documents.

Shared Inbox

Everyone on the team has shared visibility into all conversations. Tag or assign messages to team members or topic categories.

No WiFi

Works anywhere there’s cell coverage.

Integrations

Concierge integrates with registration platforms, including Cvent.

Reporting

Concierge provides message logs for compliance and reporting purposes after your event is complete.

International messaging

Concierge supports texting to over 200 countries. We also can send/receive WhatsApp messages.

Phone Number Validation

Instantly validated phone numbers so you know which guest numbers are capable of receiving texts (and which are landlines or wrong numbers.)

Auto Replies

Turn on auto-replies during off hours or if you don't want inbound messages.

Scheduled SMS updates to groups

Get your communication plan dialed in before the event starts. Easily change or cancel scheduled messages up until the last minute.

One-to-one text messaging

Anyone on the team can text with guests.

Lists and contacts

Import lists and manage communication to different program groups (e.g. for dine-arounds, elected activities, or breakout groups).

Mobile-friendly web app

Nothing to download for your team or your guests.

Notifications

Get updates via text, email, Slack, or Teams when guests send a message.

Live Support

A real person from Concierge is available to help your team during your event – adding contacts, managing lists, sending/updating scheduled messages – anything to ensure your guest communication is on point.

Call Forwarding

Forward inbound calls to any phone number. (Calls are rare but usually time sensitive.)

QR Code

Sharable QR code for event signage. Guests can start a conversation just by scanning.