Concierge
Texting for Hospitality

White-glove communication for hospitality programs

Give VIP guests a direct line to your team without giving out your personal number. Concierge is a dedicated event texting number and shared inbox so hosts and hospitality teams can deliver premium support from anywhere.

Built for hospitality-day operations

Your corporate events are premium flagship moments. Guests expect polish in every detail—including how you communicate. Here are a few ways teams use Concierge to deliver a white-glove experience:

Send real-time directions and pins

Get all of your real-time event communications planned and scheduled in advance. Guests always know bus locations, up-to-date venue info, and what’s happening next—so you can stay focused on running the event.

Schedule messages in advance to send at key moments during your event

No more sticky notes, alarms, or calendar invites for send-times. Schedule messages to go out at the exact moments that matter—like when guests land—so communications are set-it-and-forget-it.

Manage guest communication remotely

Ditch the in-person hospitality desk. Use a dedicated Concierge event number to run a digital hospitality desk so any teammate can support guest requests on the go, from anywhere.

Before the Event

Set expectations early

  • Arrival windows, check-in, and venue maps
  • Host and VIP welcome details from one number
  • Pre-approved, on-brand message templates
During the Program

Stay calm when plans change

  • Real-time directions, pins, and venue updates
  • Scheduled reminders at key guest moments
  • One-to-one VIP support via shared inbox
After the Event

Finish strong

  • Departure and transportation reminders
  • Thank-yous and follow-up messaging
  • Engagement insights to improve the next program
Get Started

Let’s get ahead of your next event communication plan.

We’ll map a communication plan, share timing templates, and set up your account so you can start messaging guests quickly.