Concierge
Texting for Incentive Travel

Keep guests informed from wheels up to wheels down

Concierge is a dedicated event texting number and shared inbox for your travel program team. Send timely updates, coordinate transportation, and provide one-to-one support—without relying on personal phones.

Built for travel-day operations

Incentive travel programs have moving parts across airports, hotels, venues, and activities. Guests expect white-glove communication—especially when schedules change. Here are a few ways teams use Concierge to keep everything running smoothly:

Broadcast itinerary updates without group chats

Send schedule reminders, meeting points, and last-minute changes from a dedicated event number—so guests get what they need without exposing personal phone numbers.

Share pickup locations and real-time transportation details

Text out shuttle timing, gate changes, and map pins for pickups so guests can navigate confidently—especially when plans shift on the fly.

Handle VIP requests with one-to-one support via text

Use a shared inbox so anyone on the team can respond quickly to guest questions and special requests while you’re moving between venues.

Before Departure

Set expectations early

  • Arrival windows and travel reminders
  • Packing tips, dress codes, and key contacts
  • Hotel check-in instructions and FAQs
During Travel

Stay calm when plans change

  • Airport pickup details and updates
  • Gate changes, delays, and reroutes
  • Real-time map pins for meeting points
On Site

Deliver white-glove support

  • Daily agendas and activity reminders
  • Transportation timing and venue logistics
  • One-to-one VIP guest support via shared inbox
Get Started

Launch a travel texting plan your team can execute.

We’ll help map your touchpoints, build list segments, and set up your event number so you can communicate clearly from day one.